Primary care HR service
Optimise HR functions and reduce costs while benefiting from specialised expertise
Optimise HR functions and reduce costs
Primary care HR service
If your primary care organisation is seeking to optimise HR functions and reduce costs while benefiting from specialised expertise, our HR outsourcing service is the optimal solution.
Here’s why our service stands out:
By partnering with us for your HR needs, you not only optimise your costs but also gain access to expert support that drives operational excellence. Our service is designed to provide you with peace of mind, allowing you to focus on delivering outstanding care while we handle the complexities of HR management.
Holistic HR management
Cost efficiency
Expertise in primary care
Comprehensive administrative & legal support
Flexible & scalable solutions
Enhanced focus on core functions
Up-to-date practices
Transparent & predictable pricing
Risks of managing HR yourself
Managing HR in-house places the full weight of risk on your shoulders. In challenging situations, such as addressing staff issues or making significant decisions, expert advice and reliable support become crucial. Unlike conventional HR providers, we offer a unique, comprehensive service that manages the entire HR function for your organisation.
We understand that day-to-day HR challenges, from managing staff punctuality to navigating complex redundancy processes, require not just support but expertise. Our service offers the flexibility to work closely with you or to assume complete responsibility for these HR matters, ensuring resolution without additional costs. Our commitment is to eliminate persistent HR concerns and provide you with practical, customised solutions that uphold legal standards.
The full spectrum of staff management
Our support extends far beyond basic HR functions to encompass the full spectrum of staff management needs.
When it comes to updating HR documentation, implementing new policies, or issuing formal communications, you can rely on us to handle these tasks with precision. We meticulously ensure that all paperwork is accurate, minimising the risk of legal exposure.
We manage every aspect of your workforce, full-time, part-time, seasonal, remote, international, and zero-hour contract employees, as well as interns, graduates, and temporary staff. This comprehensive approach allows you to focus on your core operations without the distraction of drafting contracts, developing terms and conditions, or delving into complex employment law.
By outsourcing your HR needs to us, you ensure full compliance with essential regulations, including the Equality Act 2010, the Employment Rights Act 1996, GDPR, and other relevant legislation. We handle these intricate and time-consuming responsibilities, safeguarding your organisation from costly fines and protecting your reputation.
Choose us to streamline your HR functions and secure your organisation’s operational integrity with unparalleled expertise and dedicated support.
End-end management
When you choose to outsource your HR needs to us, you’re not just opting for a service; you're securing comprehensive, expert management that covers every conceivable aspect of human resources. Our commitment is to manage all your HR functions with unparalleled precision and dedication, ensuring that you can focus on what matters most, running your business effectively.
Our comprehensive HR management includes:
We address and resolve employee conduct issues with thoroughness and professionalism, ensuring that every interaction upholds your organisational standards and maintains a positive workplace culture.
Our experts will handle redundancy processes with care, guiding you through every legal and procedural requirement to ensure fair and compliant reductions while supporting impacted employees through transitions.
We oversee organisational restructuring with strategic insight, managing all aspects from planning to execution to optimise your organisational efficiency while minimising disruption.
Our service includes managing various types of family leave, such as maternity, paternity, and adoption leave, ensuring adherence to statutory requirements and smooth integration into your workforce.
We administer holiday entitlements and leave requests with precision, ensuring accurate tracking and compliance with both legal and internal policies.
We facilitate annual appraisals with a focus on constructive feedback and professional development, helping you drive employee growth and organisational success.
We manage employee grievances with impartiality and professionalism, following established procedures to resolve issues effectively and maintain a harmonious work environment.
We conduct comprehensive background checks, including verification of qualifications, criminal records, and references, to ensure the suitability and integrity of new hires.
We expertly manage TUPE regulations during business transitions, protecting employees' rights and ensuring a smooth transfer of employment.
We handle all aspects of staff sickness management, including tracking sick leave and facilitating return-to-work procedures, ensuring compliance with legal entitlements and organisational policies.
We conduct dismissals with legal expertise, managing performance issues and disciplinary actions to protect your organisation from potential risks while ensuring fair treatment of employees.
Our performance management services address performance issues proactively, including setting objectives, providing feedback, and implementing improvement plans to enhance employee productivity.
We conduct thorough capability assessments to evaluate employee competencies, providing actionable recommendations for development or role adjustments.
We handle flexible working requests with a focus on compliance and practicality, ensuring that arrangements meet both legal requirements and organisational needs.
Our recruitment services cover every step of the hiring process, from crafting job descriptions and screening candidates to conducting interviews and making offers, ensuring you attract top talent.
We manage the onboarding process for new hires with attention to detail, ensuring a seamless integration into your organisation and equipping new employees with the tools they need for success.
Additional functions
In addition to these core functions, our initial onboarding includes a thorough review and update of your HR documentation. This includes:
- Grievance policy.
- Training and development policy.
- Pay and timekeeping policy.
- Bereavement policy.
- Meal and break policy.
- Leave policy.
- Telecommuting policy.
- Privacy policy.
- Employment classification policy.
- Attendance policy.
- Equal opportunities policy.
- Recruitment policy.
- Code of conduct.
- Drug & alcohol policy.
- Social media policy.
- Disciplinary procedure.
- Compensation policy.
- Harassment policy.
- Occupational safety and health policy.
- Safeguarding policy.
- Counter fraud policy.
- Whistleblowing policy.
- Information governance policy.
- Expenses policy.
- Equality & diversity policy.
- Cyber security policy.
- Health & safety policy.
Our ongoing commitment
Our ongoing commitment involves continuously updating these policies to reflect the latest in employment legislation and best practices. This proactive management not only ensures compliance but also shields your organisation from potential legal issues and reputational damage.
By outsourcing your HR services to us, you benefit from a holistic, proactive approach that addresses every facet of human resources management. Our dedicated team ensures that you remain compliant with all relevant regulations, freeing you from the complexities of hr management and allowing you to concentrate on driving your business forward with confidence and peace of mind.
Dedicated account manager
As part of our comprehensive service, we will assign you a dedicated account manager who will serve as your primary point of contact throughout the entirety of our engagement. This experienced professional will be exclusively assigned to your account, ensuring a consistent and personalised approach tailored to your specific needs.
By offering this level of dedicated, ongoing support and direct communication, we ensure that your HR needs are managed efficiently, effectively, and with the utmost attention to detail. This personalised service not only enhances your operational efficiency but also provides you with peace of mind, knowing that your hr functions are in expert hands.
Online HR portal
You will be granted access to our prestigious platinum partner hr software; an essential tool designed to streamline and optimise your HR management. This state-of-the-art platform serves as a single, unified system for all your hr documents, contracts, and staffing needs, ensuring that everything is easily accessible and efficiently managed. Experience the transformative benefits of this solution firsthand by clicking the link below to view an in-depth demonstration.
You may choose to enter data manually as you go or take full advantage of our complimentary data load service, provided at no extra charge.
This service is specifically designed to streamline the data transfer process, allowing you to efficiently and accurately import large volumes of data into the system with minimal effort on your part.
By utilising this service, you can significantly reduce the risk of errors and save valuable time.
For a comprehensive overview of the data load service and how it can enhance your experience, please review the detailed information provided below.
Based in the UK, we offer unparalleled technical support through a variety of channels. Our support team is available online, via telephone, and through our 24/7 online help site.
This comprehensive resource hub includes an extensive array of training guides, instructional videos, and detailed system documentation.
Available around the clock, this support infrastructure ensures that your team can access the information and assistance they need, whenever they need it.
To further enhance the flexibility and convenience of our hr system, we offer a fully functional mobile application for both apple and android devices, free of charge.
This app provides a powerful alternative to the main web interface and includes features such as push notifications, real-time alerts, and advanced security options, including face id and fingerprint authentication.
These capabilities not only enhance user convenience but also bolster security by reducing the need for frequent password entries.
Our commitment to superior information security management is exemplified by our ISO 27001:2022 accreditation.
This prestigious certification represents the latest international standard for information security and highlights our proactive approach to security management.
Achieving this accreditation, which replaces the 2013 standard, underscores our dedication to maintaining and exceeding the highest standards of security in the rapidly evolving landscape of HR management.
For those seeking an added layer of security, we offer the option to enable two-factor authentication (2fa).
This feature provides an additional safeguard by requiring users to authenticate their identity through a secondary verification method, such as a mobile authentication app, in conjunction with their standard login credentials.
We also offer the option for mobile number login as an alternative to traditional email-based authentication.
This feature provides employees with a more convenient and secure method of accessing the system, further enhancing user experience and accessibility.
You will be assigned a highly skilled project manager to ensure the seamless migration of your data.
This dedicated expert will be your primary liaison, overseeing every technical aspect of the integration process.
They will work closely with your team from the initial setup through to the go-live phase, guaranteeing a smooth transition and addressing any challenges with utmost precision and efficiency.
We are committed to your success and believe that maximising the potential of your HR system should not come with additional costs. Consequently, we provide unlimited training sessions with our expert trainers at no extra charge.
Our training program is designed to be thorough and adaptable, covering every aspect of the system to ensure that all users, from administrators to end-users are fully proficient.
This commitment to comprehensive, no-cost training reflects our dedication to helping you achieve optimal results with our HR solution.
We prioritise the security of your data with the highest standards of protection. All data is stored securely within the UK, utilising two state-of-the-art Microsoft azure data centres located domestically.
This ensures rigorous compliance with local data protection regulations and provides robust safeguarding of your sensitive information. Our commitment to data security is unwavering, and we employ cutting-edge measures to maintain the integrity and confidentiality of your data.
We uphold stringent compliance with the general data protection regulation (GDPR) through regular independent penetration testing of our infrastructure.
This rigorous testing process is designed to identify and rectify potential vulnerabilities, ensuring that our system remains secure and fully adheres to GDPR requirements.
Our proactive approach to data protection is integral to our commitment to maintaining your trust and safeguarding your data.
Our HR system integrates seamlessly with existing single sign-on (SSO) services, such as Microsoft SSO.
This integration simplifies the user login experience by allowing employees to access the system using their existing SSO credentials, thereby enhancing security and streamlining authentication processes.
You can view more about our HR software by clicking on the links below:
