Primary care manager mentorship service
Newly appointed managers to participate in formal management mentorship programs.
A broad spectrum of new responsibilities
Primary care manager mentorship service
When an employee is promoted to a managerial role, they undertake a pivotal transition involving a broad spectrum of new responsibilities, including overseeing teams, making strategic decisions, and managing more complex projects. To ensure this transition is not only smooth but also successful, it is imperative for newly appointed managers to participate in formal management mentorship programs.
Our management mentorship program
Our management mentorship program is expertly designed to ensure a seamless transition for your new managers into their leadership roles. Each participant is matched with a highly experienced primary care manager who will provide expert guidance on critical aspects such as decision-making, team supervision, and project leadership.
The primary goal of this program is to support new managers in adapting from their previous roles to their new, more demanding responsibilities. Through tailored mentorship, your new manager will not only refine their leadership skills but also gain invaluable insights from seasoned professionals. This personalised support is designed to build their confidence, enabling them to excel in their managerial positions and make a significant impact within your organisation. By investing in this mentorship program, you ensure that your new leaders are well-equipped to drive success and contribute to your organisation’s growth and excellence.
The importance of management mentorship
Mentoring new managers is a critical investment in their transition to leadership roles. While your new manager may have excelled in their previous position, stepping into a managerial role often presents new challenges that require additional support. By pairing them with one of our seasoned mentors, we will provide the guidance necessary for them to navigate these complexities and excel in their new responsibilities.
As your new manager grows more confident and skilled in their leadership role, they will build stronger relationships with their team. This trust and rapport will enhance employee engagement, leading to increased productivity and ensuring that your organisation runs smoothly. Effective mentorship will also positively impact employee retention and attract skilled professionals to your organisation, demonstrating your commitment to nurturing strong leadership.
Throughout our mentorship program, one of our experienced managers will be actively involved in overseeing your organisation’s operations, ensuring that you remain compliant and financially astute. They will also be available to assist with more complex matters. This hands-on approach not only safeguards your organisation’s performance but also offers your new manager valuable, real-world insights into effective management practices. By investing in this mentorship program, you are not only supporting your new leaders but also reinforcing the overall stability and success of your organisation.
We outline goals of the program
The objectives of our program are thoughtfully designed to ensure the professional development and success of your new leader during their management mentorship experience.
Recognising the unique needs of each organisation, we begin the program with a comprehensive meeting between our team of experts and your organisation’s key stakeholders. This tailored approach allows us to align the program’s goals and the new manager’s job description with your specific organisational vision and objectives. Additionally, we offer a robust set of mandatory training modules, including:
Our advanced HR training program is designed to elevate your HR management capabilities. By equipping your new manager with in-depth knowledge of complex employee relations, legal compliance, and essential administrative functions, this training ensures a profound enhancement in HR practices. This comprehensive approach will contribute to a highly efficient and compliant workplace, ultimately supporting organisational success.
Our detailed payroll training provides rigorous instruction on payroll systems, with a focus on precision and adherence to stringent financial regulations. This training is crucial for maintaining the financial integrity of your organisation and preventing costly errors. It ensures that payroll processes are both efficient and compliant, thereby fortifying your overall financial management framework.
You will achieve optimal financial accuracy with our fundamental bookkeeping training. This program is tailored to ensure that your new manager maintains meticulous financial records, promoting transparency and robust financial oversight. You can rely on our training to streamline your financial practices and ensure reliable financial management.
Our in-depth mentoring on General Medical Service (GMS), Personalised Medical Service (PMS), and Alternative Provider Medical Service (APMS) contracts will provide your new manager with the expertise needed to navigate complex medical contracts with ease. This training is essential for ensuring compliance and enhancing performance, thereby giving your organisation a competitive advantage.
Our specialised claims management training will enable your new manager to maximize revenue recovery and minimise administrative burdens. Covering CQRS, CBS, NHS England, and PPA claims processes, this training ensures efficient and accurate handling of all claims, thereby improving your financial performance and operational efficiency.
Your new manager will be trained to safeguard your organisation’s reputation with our comprehensive CQC compliance training. This program guarantees that your operations meet the rigorous standards set by the Care Quality Commission, thereby reinforcing your commitment to high-quality care and operational excellence.
Our conflict management training equips your new manager with advanced techniques for resolving disputes effectively. This training fosters a collaborative and productive environment, enhancing team morale and overall workplace productivity.
Our IT management training ensures that your new manager is proficient in overseeing technology infrastructure and managing IT resources. This training is essential for maintaining operational continuity and optimising your technological investments.
Your new manager will enhance the success of your organisational events with our professional events planning training. This program imparts the skills necessary for the flawless execution of events, thereby elevating your organisation’s profile and strengthening client and stakeholder engagement.
We will optimise your procurement processes with our specialised training on procurement and competition law. Your new manager will master strategic sourcing and purchasing techniques, ensuring efficient resource allocation and cost-effectiveness.
Our thorough health and safety training provides your new manager with a comprehensive understanding of regulations, ensuring a secure and compliant work environment. This training minimises risk and promotes employee well-being, thereby contributing to a safer workplace.
We will drive your organisation’s growth with our strategic planning and development training. Your new manager will gain critical insights into crafting actionable plans that facilitate successful outcomes and sustainable growth, thereby giving your organisation a distinct competitive edge.
You will attain excellence in healthcare with our mastery training on Quality and Outcomes Framework (QOF) standards. This training will ensure that your new manager exceeds healthcare benchmarks, enhances care quality, and improves patient satisfaction, thereby reinforcing your organisation’s dedication to outstanding healthcare services.
We’ll empower your organisation’s strategic advancement with our business planning training. Your new manager will learn to develop comprehensive business plans that guide strategic decision-making and stimulate growth, positioning your organisation for long-term success and profitability.
Moreover, we provide all the necessary tools and resources through our comprehensive practice management software. This powerful tool integrates training and operational functions, enabling your new manager to seamlessly apply their newfound skills and knowledge
We identify a teaching style
At the beginning, we will conduct a personalised consultation with the mentee to determine the most impactful and effective approach for their leadership development. If multiple employees are transitioning into managerial roles, we recommend our group mentoring program. This approach leverages collective learning under the guidance of a single mentor, fostering collaboration and facilitating the exchange of valuable insights among peers.
For situations where the mentee is stepping into a role like an existing employee’s, peer mentoring offers a tailored solution. This method provides practical, peer-to-peer support that addresses specific role-related challenges and promotes mutual growth.
Additionally, we offer reverse mentoring, an innovative option where a junior employee mentors a senior manager, bringing fresh perspectives and enhancing leadership dynamics.
Our one-on-one mentoring remains the traditional choice for highly personalised, targeted development, providing focused attention to address individual challenges and goals.
By carefully evaluating these mentoring options, we will ensure that the chosen approach aligns perfectly with the mentee’s needs and professional aspirations, setting them up for exceptional success in their new managerial role.
Appointing a mentor
When selecting a mentor for your organisation and new manager, we carefully match personalities to ensure a seamless and productive relationship. This thoughtful alignment fosters a strong connection, enhancing the mentoring experience and driving meaningful, long-term results throughout the program.
Resources for the mentorship program
Once the new manager meets their mentor, we will clearly articulate the program's goals and present a comprehensive timeline for the mentor's guidance. This ensures that we can closely monitor progress and provide continuous support, guaranteeing that the mentee develops the confidence and skills necessary to lead independently. Our approach is designed to not only prepare your new manager effectively but also to enhance their leadership capabilities, driving success and delivering exceptional results for your organisation.
The duration of the mentorship program
Understanding that each organisation and new manager have unique needs and experiences, setting a precise timeline for the mentorship program can be complex. However, we recommend a structured twelve-month plan with a focus on intensive training during the initial four months to ensure a solid foundation for your new manager.
Our proposed timeline is designed to maximise effectiveness:
Months 1-2
Months 3-4
Months 5-6
Months 7-12
On days when the mentor is not on-site, they will remain readily accessible for virtual meetings and phone consultations, ensuring that prompt assistance is always available as needed. You are only charged for the days the mentor attends your organisation and the off-site support is completely free.
Striking the right balance between support and autonomy is crucial for developing the mentee’s decision-making skills and confidence.
To ensure the mentorship program is delivering the desired outcomes, we will schedule monthly follow-up meetings with key stakeholders within your organisation. These sessions will allow us to review the progress and growth of the new manager, ensuring that the program effectively supports their successful transition and enhances their leadership capabilities.
Evaluation stage
Upon the successful completion of the program, we will deliver a comprehensive evaluation report accompanied by a certificate of completion for your new manager.
This formal documentation will not only highlight the achievements and growth attained during the mentorship but will also serve as compelling evidence for the ‘Well-Led’ domain in Care Quality Commission (CQC) assessments. This certification will reinforce your organisation's commitment to excellence in leadership and provide tangible proof of your manager’s development and readiness for their role.
