Conflict & dispute
resolution services
Conflict is a natural part of any organisation






Conflict is a natural part of any organisation
Conflict & dispute resolution services
As you know, your organisation engages with various parties regularly and it is therefore inevitable that conflicts will occasionally arise. Conflict is a natural part of any organisation, regardless of how content employees, clients, stakeholders, or any other party may appear. A successful organisation does not boast about being conflict-free, but rather about its capability to effectively resolve conflicts as they arise.
Properly managing conflicts with other parties is crucial for maintaining positive and productive relationships as an organisation. It is essential to address professional conflicts in a constructive manner to foster a safe and harmonious working environment. Reacting defensively at the onset of a conflict may jeopardise your relationship with the other party and ultimately affect your overall performance.

Dispute resolution
We enable all involved parties to discover practical resolutions to disputes and offer unbiased, optional, private, and expert assistance that is grounded in neutrality, truthfulness, and ethical conduct.
Upon receiving our assistance and engaging in discussions to address your concerns, the conflicting parties work with our expert mediators to establish common ground and reach a feasible mediation agreement. This agreement, while not legally binding, remains confidential unless both parties’ consent to its disclosure. Following the mediation process, interested parties typically experience improved relations and a return to productivity.
By appointing one of our experts, it helps to reassure all parties that the process is entirely impartial, and sides will not be taken. From our experience, parties are often left feeling more empowered to agree to mediation because they recognise the other party is taking them and the situation seriously.
The process of mediation
Our expert will facilitate introductions between the parties involved and provide an overview of the mediation process, ensuring that everyone understands what to expect and establishing the necessary ground rules.
Upon securing the consent of both parties to engage in the mediation process, we will gather individual testimonies from all parties regarding the series of events that precipitated the conflict, and then convene all parties for a constructive and solution-oriented discussion.
Our expert will discuss shared interests and points of contention, as well as to cultivate mutual understanding and clarify perspectives during the negotiation process.

Memorandum of understanding
We will assist both parties in drafting a formal memorandum of understanding to establish a framework for future relations. We will also schedule regular follow-up meetings to ensure that the agreed terms and working arrangements are upheld.


