Incident management services
Effective management of significant events and incidents is crucial for ensuring patient safety












Effective management of significant events and incidents
Incident management services
In the high-stakes environment of primary care, effective management of significant events and incidents is crucial for ensuring patient safety, enhancing care quality, and maintaining regulatory compliance.
Our significant event & incident management services are designed to provide GPs practices, primary care networks (PCNs), and other primary care providers with a comprehensive and efficient framework for handling these critical situations. By leveraging our services, your organisation can save valuable time, streamline processes, and focus more on delivering exceptional patient care.

Comprehensive incident reporting systems
Streamlined reporting
We implement advanced, user-friendly digital tools that simplify the reporting process, making it quick and easy for staff to document incidents accurately and comprehensively. This efficiency not only saves time but also ensures that no critical information is overlooked.
Proactive identification
Our systems are designed to facilitate the early identification of potential issues, enabling your team to address them before they escalate, thereby reducing the risk of serious incidents.
Structured analysis and investigation
In-depth root cause analysis. (RCA)
We conduct thorough RCAs to uncover the root causes of incidents, beyond the immediate factors. This detailed approach helps in understanding systemic issues, ensuring that corrective measures address the underlying problems.
Data-driven insights
Our services include sophisticated data analysis to identify trends and patterns in incidents. This proactive approach allows your organisation to implement targeted improvements, preventing future occurrences and enhancing overall safety.


Learning and improvement frameworks
Actionable plans
We develop specific, measurable action plans post-incident, ensuring that the necessary steps are taken to prevent recurrence. These plans include clear timelines and responsibilities, providing a roadmap for continuous improvement.
Targeted training programs
Our training sessions are customised to address the specific needs of your staff, ensuring that everyone is equipped with the knowledge and skills necessary to handle incidents effectively and prevent them in the future.
Compliance and regulatory support
CQC alignment & preparation

Comprehensive documentation

Patient & stakeholder communication
Transparent communication

Support for open disclosure

Continuous monitoring and evaluation
We establish real-time incident monitoring systems, allowing for immediate action and continuous oversight. This proactive approach helps in swiftly addressing any emerging issues.
Our services include setting up key performance indicators (KPIs) and conducting regular reviews to assess the effectiveness of your incident management processes, providing you with actionable insights for ongoing improvement.
Customised support & consultancy
Understanding that each primary care organisation has unique needs, we offer bespoke services that cater specifically to your circumstances. Whether you need comprehensive system setups or focused consultancy, we provide solutions that fit your organisation perfectly.
Our team of seasoned professionals brings extensive experience and knowledge, offering expert advice on complex cases, regulatory compliance, and strategic planning for incident management.

Event & incident management services
By choosing our significant event & incident management services, your primary care organisation not only enhances its incident management capabilities but also significantly reduces the administrative burden on staff.
This streamlined approach enables your team to concentrate more on patient care, leading to improved healthcare outcomes and higher patient satisfaction. Our comprehensive, proactive, and tailored services ensure that your organisation is always prepared, compliant, and capable of delivering the highest standards of care.

