Workflow & clinical coding service
Our clinical coding and clinical correspondence services offer a cost-effective solution
Accurate clinical coding and effective correspondence management
Workflow & clinical coding & correspondence service
In the intricate landscape of primary care, accurate clinical coding and effective correspondence management are essential for maintaining high-quality patient records, streamlining administrative workflows, and ensuring regulatory compliance. Our clinical coding and clinical correspondence services offer a cost-effective solution specifically designed to support GP practices, primary care networks (PCNs), and other primary care providers.
By outsourcing these critical tasks, primary care organisations can focus more on direct patient care, enhance operational efficiency, and optimise financial performance.
Comprehensive clinical coding services
Accurate and comprehensive coding
Our team of skilled coders thoroughly reviews and codes all clinical documentation using the latest coding systems, such as SNOMED CT and ICD-10. This ensures that all patient records are precise and complete, which is crucial for claiming, reporting, and ensuring continuity of care.
QOF, LES, and DES claims
We ensure that medical records are up-to-date and that the correct codes are applied for quality and outcomes framework (QOF), local enhanced services (LES), and directed enhanced services (DES) claims. This accuracy is vital for maximising funding opportunities and ensuring compliance with NHS requirements.
Data quality audits and reporting
Regular audits are conducted to ensure the quality and accuracy of your clinical data. These audits help identify and rectify discrepancies in coding, preventing potential financial losses due to incorrect billing and ensuring that patient records accurately reflect the care provided.
Efficient clinical correspondence management
We manage all aspects of clinical correspondence, including the coding and processing of referral letters, discharge summaries, pathology results, and other essential communications. Our service ensures that all necessary coding and follow-up actions are completed promptly, facilitating timely and accurate updates to patient records.
Our team is proficient in updating medications based on discharge letters and other clinical correspondence. We also highlight significant medical history that may impact patient care, ensuring that these critical details are prominently noted in the patient's records.
We handle the identification and recall of patients based on actions arising from clinical correspondence. This includes organising follow-up appointments and ensuring that all recommended actions, such as tests or specialist referrals, are appropriately scheduled and monitored.
Our dedicated workforce is equipped to swiftly manage and eliminate any existing backlogs of clinical correspondence. This capability ensures that your organisation remains up to date with correspondence management, preventing delays in patient care and administrative processes.
We develop standardised templates for frequently used clinical correspondence, ensuring consistency and clarity across all communications. This standardisation reduces administrative workload and errors, allowing staff to manage correspondence more efficiently and consistently.
GDPR and data protection compliance
Our services are fully compliant with GDPR and other relevant data protection regulations, ensuring the secure handling of patient information. We implement robust data protection measures to maintain the confidentiality and integrity of sensitive patient data.
CQC compliance and preparation
We align our services with the care quality commission (CQC) standards, providing the necessary documentation and procedures to ensure your organisation is inspection ready. Our team assists in preparing for CQC inspections, including providing demonstrable evidence of compliance and best practices in clinical coding and correspondence management.
Ongoing monitoring and updates
We continuously monitor clinical coding and correspondence management processes, offering regular feedback and updates. This ongoing support ensures that your systems evolve with changing regulations and industry standards, maintaining high levels of accuracy and efficiency.
Dedicated support and troubleshooting
Our support team is always available to assist with any issues or queries, providing quick and effective solutions. This support helps minimise disruptions and ensures smooth, uninterrupted operations.
Customised solutions and expert consultancy
How we will assist you:
Tailored service packages
Recognising the unique needs of each primary care organisation, we offer customised service packages that are tailored to your specific requirements. Whether you need ongoing support or a one-time audit and training session, we provide solutions that fit your organisational goals and budget.
Launch meeting to tailor services
To ensure that our services are precisely aligned with your needs, we will conduct a launch meeting with your team. During this meeting, we will discuss your specific requirements, challenges, and objectives, allowing us to tailor our services to best support your organisation’s goals.
Expert consultancy services
Our experts provide consultancy on complex coding challenges, correspondence management, and strategic planning. This guidance helps you navigate the intricacies of healthcare administration, optimise
your processes, and stay ahead of regulatory changes.
Why choose our clinical coding & correspondence services?
Choosing our clinical coding and clinical correspondence action services provides a cost-effective solution for primary care organisations. By outsourcing these essential tasks, you can reduce administrative burdens, save valuable time and resources, and achieve significant cost savings.
Our services streamline workflows, reduce the risk of costly errors, and enhance compliance, allowing your clinical staff to concentrate on delivering high-quality patient care.
The efficiencies gained from our comprehensive support services translate into substantial financial benefits and improved patient outcomes, making us an invaluable partner in your organisational success.
