Primary care development & training service
Thorough consultation to accurately identify the specific goals and long-term aspirations of your organisation
Pinpointing precise training needs and solutions
Primary care development & training services
Our engagement commences with a thorough consultation to accurately identify the specific goals and long-term aspirations of your organisation. By collaborating closely with key stakeholders, we can pinpoint precise training needs, ensuring that the solutions we propose are seamlessly integrated into your overall strategic objectives.
Planning phase
This phase includes:
Needs assessment.
We conduct extensive data collection through interviews, surveys, and analysis of existing training records to pinpoint current skills, knowledge gaps, and desired outcomes. This comprehensive approach ensures that the training is relevant and targeted.
Goal setting.
In partnership with your organisation, we establish clear, measurable objectives for the training program. These goals are meticulously aligned with your strategic priorities and operational requirements, ensuring that the training has a tangible impact on your organisation.
Training strategy development.
Based on the findings from the needs assessment and goal-setting stages, we craft a tailored training strategy. This strategy provides detailed recommendations on courses, methodologies, and timelines, clearly demonstrating how the training will enhance organisational capabilities and contribute to achieving long-term objectives.
Engagement
Effective engagement is crucial for the success of any training program. We prioritise early communication with each delegate to ensure they are well-prepared and motivated. Our engagement process includes:
Pre-training communication.
We provide delegates with comprehensive information about the training content, objectives, logistics (including location and time), and any required materials. This proactive communication helps set clear expectations and alleviates any pre-training concerns.
Pre-training survey.
By distributing a survey beforehand, we gather insights into delegates' current knowledge, individual learning objectives, and specific concerns. This enables us to customise the training to meet the unique needs of each participant, maximising the relevance and impact of the training.
Pre-training resources.
Delegates receive preliminary reading materials, case studies, or videos that introduce key concepts. These resources prepare them for deeper learning during the training session, ensuring they arrive informed and ready to engage.
Training
Our training sessions are meticulously designed to be dynamic and interactive, utilising accelerated learning techniques to maximise engagement and retention. The training phase includes:
Interactive training sessions.
Our trainers use a blend of lectures, group discussions, role-playing, case studies, and practical exercises. This multifaceted approach ensures that delegates not only grasp theoretical concepts but also learn how to apply them in real-world situations.
Customised content delivery.
We tailor training materials and case studies to reflect the specific challenges and scenarios relevant to your organisation. This customisation ensures that the training is directly applicable to the delegates’ roles, enhancing its practical value.
Blended learning approach.
Where appropriate, we integrate e-learning modules, online resources, and interactive digital tools to complement in-person training. This blended approach provides a flexible and comprehensive learning experience.
Retention
Post-training support is vital for reinforcing learning and ensuring that new skills are effectively integrated into everyday practice. Our retention strategies include:
Learning summaries.
After the training, each delegate receives a detailed summary of the key points covered, along with additional resources or reading materials. This summary serves as a valuable reference tool and helps reinforce the knowledge gained.
Follow-up workshops.
We offer a follow-up virtual workshop a few weeks after the initial training. This session allows delegates to discuss their experiences in applying new skills, address any challenges they have encountered, and receive further guidance from the trainer.
Continuous learning resources.
Delegates gain access to ongoing learning resources, such as webinars, online forums, and newsletters, to support continuous development.
Support for managers
We understand the critical role managers play in reinforcing training outcomes and supporting their teams. Our comprehensive support includes:
We hold briefings with the commissioning manager before the training to discuss the training goals, expected benefits for the delegates, and alignment with organisational objectives. This ensures that managers are fully informed and can support their teams effectively.
We offer ongoing support to managers, including follow-up meetings to review training outcomes, identify areas for further development, and strategies on embedding new practices within the team.
We provide practical guides and tutorials to assist managers in facilitating productive discussions with their teams, addressing challenges related to implementing new skills, and reinforcing learning through regular feedback and coaching.
Beyond traditional classroom training
We have moved beyond conventional, slide-heavy presentations to focus on creating an engaging and participative learning environment. Our approach includes:
We employ a variety of interactive methods, including group activities, simulations, and real-life scenarios, to ensure delegates are actively engaged in the learning process.
The training emphasises practical application, encouraging delegates to think critically about how to implement their new knowledge and skills in their specific roles.
Our trainers adapt their teaching styles and content delivery to accommodate the unique experiences and learning needs of each delegate, ensuring that each participant derives maximum benefit from the training.
Our training team
Our training team consists of seasoned professionals with extensive experience in the primary care sector and other relevant fields. Key attributes include:
Expertise in primary care.
Our trainers possess a deep understanding of the primary care landscape, including current challenges, best practices, and regulatory requirements. This expertise ensures that the training is both relevant and immediately applicable.
Diverse skill set.
In addition to primary care specialists, our team includes experts in areas such as leadership, customer service, data security, and conflict resolution. This diversity allows us to offer a wide range of training topics tailored to meet the unique needs of your organisation.
Commitment to excellence.
Our trainers are dedicated to delivering high-quality, impactful training. They continually update their skills and knowledge to incorporate the latest developments in their respective fields.
Customised courses
We offer an extensive range of training courses, all of which can be customised to suit the specific needs of your organisation. Whether you are an individual practice, a group of practices, a primary care network (PCN), an integrated care board (ICB), or a private healthcare provider, our training solutions are tailored to meet your exact requirements.
Our courses include:
This session equips delegates with the skills to effectively direct patients to the appropriate services, emphasising care navigation principles, competencies of care navigators, patient perception management, identifying red flags, maintaining confidentiality, and enhancing communication skills.
Delegates learn about the SNOWMED CT system, its importance in meeting quality and outcomes framework (QOF) aspirations, its links with the e-referral service (e-RS), processes for ensuring accurate coding, and specific SNOWMED CT codes related to covid-19. This course is crucial for improving the accuracy and efficiency of clinical data management.
This course covers the situations that require a chaperone, the legal and ethical reasons for offering chaperones to patients, and the specific responsibilities of chaperones during medical consultations. It ensures that staff understand their roles and can provide a safe and comfortable environment for patients.
Delegates explore various coaching and mentoring techniques, learning how to apply these strategies to improve both individual and team performance. The course covers goal-setting, feedback mechanisms, and the development of a supportive team culture.
This session provides a comprehensive overview of the complaint management process, including the purpose of a complaints policy, the NHS complaints procedure, identifying who can make a complaint, the role of external agencies, investigation techniques, and strategies for identifying and addressing systemic issues highlighted by complaints.
Delegates are trained to identify and manage workplace conflict, focusing on strategies for de-escalation, effective communication techniques, and overcoming resistance. The course includes practical exercises to build confidence in handling difficult situations.
This session details the various types of correspondence encountered in a medical practice, the roles of different staff members in managing correspondence, and the legal aspects of document handling, including coding and scanning processes. It aims to streamline correspondence management and improve administrative efficiency.
This course emphasises the importance of excellent customer care in a healthcare setting, covering key concepts such as first impressions, patient communication, and managing challenging behaviour. Delegates learn how to maintain professionalism and provide compassionate care, even in difficult situations.
This course introduces the fundamental concepts of data security, including the national data guardian’s data standards, methods for protecting sensitive information, and identifying and responding to data security threats. It is essential for ensuring compliance with data protection regulations and safeguarding patient information.
Focused on best practices in the recruitment process, this course covers the creation of effective job descriptions, conducting interviews, following the NHS employment check standards, and ensuring a structured and fair recruitment process. This training is designed to help practices attract and retain the best talent.
Delegates learn about the terminology and legislation related to managing violent and abusive patients, as well as practical de-escalation techniques. The course also covers the administrative procedures required to document and respond to such incidents, ensuring staff safety and patient care standards.
An introduction to the principles of equality and diversity, this course covers relevant legislation, types of discrimination, conducting equality impact assessments, and addressing concerns related to equality and diversity in the workplace. It aims to promote an inclusive and respectful work environment.
This detailed session covers the general data protection regulation (GDPR) as it applies in the UK, including key concepts such as data subject rights, managing data breaches, obtaining consent, data mapping, and conducting data protection impact assessments. It ensures that delegates understand their responsibilities under GDPR and can implement best practices in data management.
Delegates learn the skills necessary for handling difficult conversations with patients or colleagues, focusing on communication techniques, body language, and strategies for achieving positive outcomes. The course includes role-playing exercises to build confidence and competence.
This course focuses on the importance of clear and effective communication in primary care settings. It covers various communication types and skills, including verbal and non-verbal communication, active listening, and techniques for delivering clear and concise messages to patients and colleagues.
An overview of leadership challenges within the primary care and NHS sectors, this course explores different leadership styles and the NHS leadership model. It helps delegates develop the skills needed to lead teams effectively, manage change, and drive quality improvements in care delivery.
This session provides managers with the tools and techniques needed to manage underperforming staff. It emphasises the importance of documentation, following organisational policies, setting clear expectations, and providing constructive feedback to improve performance.
Delegates learn strategies for managing their time more effectively, including prioritizing tasks, avoiding procrastination, and balancing workloads. This course aims to enhance personal productivity and reduce stress.
This course helps delegates recognise signs of mental health issues among colleagues, understand the impact of mental health on work performance, and provides strategies for supporting colleagues who may be struggling. It aims to promote a supportive and inclusive workplace culture.
Delegates receive a comprehensive guide on preparing for a care quality commission (CQC) inspection, including understanding the inspection process, engaging with inspectors, demonstrating compliance with standards, and common pitfalls to avoid. This course is essential for ensuring that practices are well-prepared and can achieve positive inspection outcomes.
This session covers key skills for receptionists, including communication protocols, telephone skills, managing appointments, and dealing with challenging behaviour. It ensures that receptionists are confident and effective in their role as the first point of contact for patients.
Delegates learn about the role of social prescribing link workers, including how to assess patients' non-medical needs, refer them to appropriate community and social services, and support holistic health and well-being. The course covers the skills needed to build effective relationships with patients and local service providers.
This course teaches delegates the importance of accurate summarising in patient records, covering best practices for extracting and recording key information from patient histories, and ensuring that records are comprehensive and up-to-date.
Delegates enhance their vocabulary and understanding of medical terminology, increasing their confidence in using and interpreting medical language in their work. This course is particularly useful for administrative and support staff who work closely with medical professionals.
This comprehensive and customised approach to training ensures that your organisation can address its unique challenges and opportunities effectively, driving improvements in performance and quality of care.
Additional courses
Ensuring safety in healthcare is paramount, and proper accident and incident reporting is the cornerstone of this commitment. Learn the critical steps to document and report all incidents effectively. Understand how comprehensive reporting not only safeguards patients and staff but also enhances your practice's reputation and compliance with health and safety regulations. By mastering this process, you'll contribute to a culture of continuous improvement and risk mitigation.
Active listening is not just a skill but a crucial component of patient care and team collaboration. Discover how honing this skill can transform patient interactions, build stronger trust, and improve clinical outcomes. With techniques to truly understand and respond to the needs and concerns of others, you will enhance both patient satisfaction and workplace harmony, leading to a more cohesive and effective practice.
Effective appraisals are a powerful tool for driving personal and professional growth within your team. Learn to conduct appraisals that are not merely routine check-ins but are transformative experiences that set clear objectives, inspire performance, and identify development opportunities. By mastering appraisals, you’ll foster a motivated and skilled workforce dedicated to delivering exceptional care.
Assertiveness in healthcare is essential for maintaining professional boundaries, ensuring clear communication, and advocating effectively for patient needs. This course will empower you to communicate with confidence and clarity, navigate difficult conversations, and stand firm in your professional convictions, all while maintaining empathy and respect. Develop the skills to lead with authority and compassion, ensuring better outcomes for patients and staff alike.
Audits are a vital part of maintaining high standards in healthcare. Gain the expertise to conduct thorough and insightful audits that go beyond compliance checks. Learn to use audits as a tool for identifying areas of improvement, ensuring best practices, and fostering a culture of transparency and accountability. Your proficiency in this area will be instrumental in elevating the quality of care and operational efficiency in your primary care organisation.
Step into the role of a practice manager with confidence and clarity. This course provides comprehensive training on the multifaceted responsibilities of a practice manager, from financial oversight to team leadership and patient care coordination. By acquiring these skills, you'll not only manage but also inspire your team, ensuring that your primary care organisation thrives in delivering top-quality healthcare services.
Creating a veteran-friendly primary care organisation is more than a commitment; it’s a tribute to those who have served. Learn to recognise and address the unique healthcare needs of veterans, offering tailored services that respect their experiences and challenges. By becoming a veteran-friendly organisation, you’ll open your doors to a wider patient base and demonstrate a deep commitment to inclusive and compassionate care.
Maintaining patient confidentiality is the bedrock of trust in healthcare. This course will deepen your understanding of the caldicott principles and data protection laws, ensuring you are equipped to handle sensitive information with the utmost care. By mastering these principles, you’ll protect your primary care organisation from legal risks and reinforce the trust patients place in your care.
Navigating changes in primary care partnerships can be complex and challenging. Gain the knowledge to manage these transitions smoothly, from legal and financial considerations to maintaining team cohesion and patient confidence. With this training, you’ll be equipped to handle partnership changes with transparency and efficiency, ensuring the continued success and stability of your primary care organisation.
Embrace change and drive innovation in your primary care organisation with confidence. Learn strategies for implementing new processes and technologies, overcoming resistance, and fostering a culture of creativity and continuous improvement. By mastering these skills, you’ll position your practice at the forefront of healthcare innovation, improving patient care and operational efficiency.
Exceptional communication skills are essential for providing high-quality patient care and fostering a positive workplace environment. This course will equip you with advanced techniques for clear and compassionate communication, both verbally and non-verbally. By enhancing these skills, you’ll improve patient satisfaction, reduce misunderstandings, and build stronger, more cohesive teams.
Obtaining informed consent is a fundamental aspect of ethical medical practice. This course will guide you through the legal and ethical requirements of consent, including special considerations for vulnerable populations. By mastering the process of obtaining and documenting consent, you’ll protect your practice from legal risks and ensure that patients are fully informed and involved in their care.
Continuous improvement is the key to delivering consistently high-quality care. Learn to implement proven methodologies like lean and six sigma to streamline processes, reduce waste, and enhance patient outcomes. By fostering a culture of continuous improvement, you’ll ensure that your primary care organisation remains adaptive, efficient, and patient-centered.
Safety in healthcare extends beyond patient care to include the handling of hazardous substances. This course will teach you to conduct comprehensive control of substances hazardous to health (COSHH) assessments, ensuring a safe working environment for your staff. Master the regulations, risk assessments, and control measures necessary to comply with health and safety legislation and protect your team.
Prepare your primary care organisation for CQC inspections with confidence. This course covers everything you need to know to meet CQC standards, from policy development to staff training. By being CQC-ready, you’ll not only ensure compliance but also demonstrate your commitment to providing safe, high-quality care.
Learn how to gather and present evidence of compliance with CQC standards effectively. This course will help you document policies, procedures, audits, and patient feedback, ensuring you have robust evidence readily available during inspections. Demonstrating compliance with clarity and confidence will reinforce your primary care organisation's reputation for excellence.
Gain a deep understanding of how the CQC monitors and inspects primary care. This course covers the inspection process, what inspectors look for, and how to prepare for and engage with inspections. By mastering this knowledge, you’ll be well-prepared to showcase your organisation's strengths and address any areas for improvement.
Effective medicines management is crucial for patient safety and CQC compliance. This course covers safe storage, prescribing, dispensing, and administering medications. Learn how to implement best practices in medicines management, ensuring your organisation meets the highest standards of care and safety.
Develop and manage comprehensive policies that meet CQC standards. This course will guide you through writing, updating, and communicating policies within your primary care organisation. By mastering policy management, you’ll ensure that your primary care organisation operates smoothly and is well-prepared for inspections.
Understanding the roles and responsibilities of each team member is key to maintaining CQC compliance. This course will help you define and communicate these roles, ensuring everyone understands their contributions to quality care and regulatory compliance. A well-informed and coordinated team is crucial for delivering excellent patient outcomes.
Ensure your team meets the training requirements mandated by the CQC. This course covers key areas such as safeguarding, infection control, and data protection. By keeping your team well-trained, you’ll not only comply with regulations but also foster a safer and more competent environment.
Compliance with CQC standards is not just a regulatory requirement; it’s a commitment to excellence in patient care. This course will help you understand the importance of compliance, the benefits it brings to your primary care organisation, and the potential consequences of non-compliance. By prioritising compliance, you’ll enhance patient trust and practice reputation.
Get an overview of the CQC, its role, and the regulatory framework it operates within. This course will introduce you to the standards and expectations the CQC has for healthcare providers, helping you prepare for inspections and ongoing compliance.
Learn about the 'safe' key question in the CQC framework. This course covers the criteria for ensuring patient safety, managing risks, and implementing safety protocols. By focusing on safety, you’ll protect your patients and staff and maintain high standards of care.
Delve into the 'effective' key question of the CQC framework. This course will help you understand how to demonstrate the effectiveness of your patient care, from clinical outcomes to staff training. Effective care is crucial for positive patient experiences and outcomes.
Explore the 'caring' key question. Learn about the importance of compassionate care, respecting patient dignity, and creating a supportive environment. By focusing on caring, you’ll enhance patient satisfaction and foster a positive, patient-centered culture in your primary care organisation.
Understand the 'responsive' key question in the CQC framework. This course covers how to meet patient needs promptly and effectively, manage complaints, and adapt services based on patient feedback. A responsive primary care organisation is key to delivering high-quality care and meeting patient expectations.
Explore what it means to be 'well-led' according to the CQC. This course covers leadership, governance, strategic planning, and fostering a positive organisational culture. Strong leadership is essential for driving quality improvement and achieving long-term success in your primary care organisation.
Gain a comprehensive understanding of the single assessment framework used by the CQC. This course will help you prepare for assessments, gather evidence, and demonstrate compliance across all key areas. Mastering this framework will ensure your primary care organisation is well-prepared for inspections and consistently delivers high-quality care.
Develop essential leadership habits that drive your team and primary care organisation towards excellence. This course covers time management, decision-making, emotional intelligence, and creating a positive work environment. By cultivating these habits, you’ll inspire your team, improve patient care, and lead your primary care organisation to new heights.
Empower your team by focusing on their development. Learn to identify strengths and areas for improvement, provide constructive feedback, and create personalised development plans. By investing in your team’s growth, you’ll enhance their skills, job satisfaction, and retention, ultimately benefiting your primary care organisation.
In the digital age, exceptional customer service extends beyond face-to-face interactions. This course teaches the skills needed to communicate effectively with patients through digital channels, including email, social media, and online portals. By mastering digital customer service, you’ll enhance patient engagement and satisfaction.
Emotional intelligence (EI) is crucial for effective leadership and patient care. This course covers self-awareness, self-regulation, empathy, and social skills. By developing your EI, you’ll improve communication, manage stress better, and foster a more positive and collaborative work environment.
Retaining skilled staff is vital for the stability and success of your primary care organisation. Learn strategies to boost employee satisfaction, engagement, and loyalty. This course covers effective onboarding, professional development opportunities, recognition programs, and creating a positive workplace culture. By focusing on retention, you’ll reduce turnover and build a dedicated team.
Gain proficiency in using the EMIS healthcare information system. This course covers patient record management, appointment scheduling, and data analysis. By mastering EMIS, you’ll streamline administrative tasks, improve patient care, and ensure efficient primary care management.
Understand your legal and contractual responsibilities as an employer. This course covers employment law, contracts, staff rights and obligations, and handling disputes. By staying informed, you’ll ensure compliance, avoid legal issues, and foster a fair and transparent work environment.
Boost productivity in your primary care organisation by streamlining processes and improving workflow. This course offers practical strategies for time management, delegation, and task prioritisation. By enhancing productivity, you’ll improve patient care, reduce stress, and increase overall efficiency.
Develop essential financial management skills for healthcare practices. This course covers budgeting, financial reporting, cash flow management, and financial planning. By mastering these skills, you’ll ensure your practice’s financial stability and support its growth and development.
Protect your primary care organisation from fraud by understanding the common types of healthcare fraud and the strategies to prevent them. This course covers detecting, reporting, and addressing fraudulent activities. By staying vigilant, you’ll safeguard your reputation and financial health.
Expand your knowledge of medical terminology to enhance communication with colleagues and patients. This course covers advanced terms and concepts used in various medical specialties. By mastering medical terminology, you’ll improve your understanding of patient records, enhance clinical communication, and support better patient care.
Good governance is the foundation of a well-run primary care organisation. This course covers the principles of governance, including accountability, transparency, and ethical decision-making. Learn how to establish and maintain effective governance structures that support your primary care organisations mission and goals.
Navigating patient interactions on social media requires sensitivity and professionalism. This course covers the dos and don'ts of online communication, managing privacy, and handling sensitive topics. By mastering these skills, you’ll protect patient confidentiality, build your practice’s online reputation, and engage effectively with your patient community.
Stay current with the latest HR and employment law developments. This course covers recent changes in legislation, best practices for compliance, and strategies for managing HR issues. By staying informed, you’ll ensure your primary care organisation adheres to legal requirements and fosters a fair and respectful workplace.
Addressing health inequalities is crucial for providing equitable care. This course explores the social determinants of health, identifying vulnerable populations, and strategies for reducing disparities. By understanding and addressing these issues, you’ll improve health outcomes and ensure that all patients receive high-quality care.
Become an influential leader who inspires and motivates your team. This course covers leadership styles, communication techniques, and strategies for influencing others positively. By developing influential leadership skills, you’ll drive your primary care organisation’s success and create a positive, collaborative work environment.
Enhance your organisational effectiveness through strategic planning and process optimisation. This course covers identifying inefficiencies, implementing changes, and measuring outcomes. By improving organisational effectiveness, you’ll boost productivity, patient satisfaction, and overall performance.
Build on your basic medical terminology knowledge with this intermediate course. Learn more complex terms and concepts, improving your ability to communicate effectively in clinical settings. By expanding your vocabulary, you’ll enhance your understanding of medical records and support better patient care.
Start your journey into medical terminology with this introductory course. Learn the basics of medical language, including common prefixes, suffixes, and root words. By gaining this foundational knowledge, you’ll improve your communication with healthcare professionals and patients.
Gain a solid understanding of primary care finance fundamentals. This course covers key concepts such as revenue streams, expense management, financial reporting, and budgeting. By mastering primary care finance, you’ll ensure your primary care organisation’s financial health and make informed decisions to support its growth.
Develop leadership skills specific to primary care settings. This course covers managing clinical teams, navigating healthcare regulations, and driving service improvements. By enhancing your leadership skills, you’ll lead your practice to provide exceptional patient care and navigate the complexities of primary care.
Understand the rules and regulations regarding employee leave and allowances. This course covers different types of leave, statutory entitlements, and managing leave requests. By mastering these aspects, you’ll ensure compliance with employment law and foster a supportive workplace environment.
Develop strategies to manage and reduce did not attends (DNAs) in your primary care organisation. This course covers the impact of DNAs on efficiency and patient care, and how to improve appointment adherence. By addressing DNAs effectively, you’ll enhance efficiency and ensure timely patient care.
Learn best practices for managing HR records, including legal requirements, data protection, and record retention. This course covers how to maintain accurate and secure HR records, ensuring compliance and supporting effective HR management.
Develop skills to manage pressure and stress in the workplace. This course covers stress management techniques, time management, and creating a supportive work environment. By managing pressure effectively, you’ll enhance your well-being and productivity, and foster a healthier workplace culture.
Understand the principles of risk management in healthcare. This course covers identifying, assessing, and mitigating risks to ensure patient safety and regulatory compliance. By mastering risk management, you’ll protect your primary care organisation from potential hazards and enhance the quality of care.
Explore strategies for maximising profitability in your primary care organisation. This course covers revenue generation, cost control, and efficient resource management. By focusing on profitability, you’ll ensure your primary care organisation financial health and sustainability.
Identify ways to maximise income for your primary care organisation This course covers optimising billing processes, identifying new revenue streams, and improving service delivery. By maximising income, you’ll support your growth and enhance patient care.
Develop skills to better meet the needs of your patients. This course covers patient-centered care, effective communication, and managing expectations. By focusing on meeting patient needs, you’ll enhance patient satisfaction and loyalty.
Cultivate a positive and growth-oriented mindset. This course covers the power of mindset in achieving personal and professional goals, overcoming challenges, and fostering resilience. By developing a positive mindset, you’ll enhance your well-being and inspire your team.
Understand the process of merging a primary care organisation. This course covers legal, financial, and operational considerations, managing change, and integrating teams and systems. By mastering mergers, you’ll ensure a smooth transition and maximise the benefits of the merger for your primary care organisation.
Explore new ways of working in healthcare, including flexible working arrangements, telemedicine, and digital health technologies. This course covers adapting to changing patient needs and expectations, and how to implement these new approaches effectively.
An introductory workshop for those new to general practice. This course covers the structure of general practice, key roles and responsibilities, patient care pathways, and essential administrative tasks. By attending this workshop, you’ll gain a solid foundation for your career in general practice.
Develop project management skills for healthcare settings. This course covers planning, organising, leading, and controlling resources to achieve specific project goals. By mastering project management, you’ll ensure successful project outcomes and support your primary care organisations growth.
Gain a comprehensive understanding of prescription medicines. This course covers different drug classes, mechanisms of action, side effects, and safe prescribing practices. By mastering this knowledge, you’ll improve patient care and ensure safe medication use.
Learn how to promote and maintain high-quality standards in your primary care organisation. This course covers quality improvement methodologies, patient safety, and the role of leadership in fostering a culture of quality. By focusing on quality, you’ll enhance patient care and your primary care organisations reputation.
Develop skills in quality improvement. This course covers identifying areas for improvement, implementing changes, measuring outcomes, and sustaining improvements over time. By focusing on quality improvement, you’ll enhance patient care and practice efficiency.
Understand the QOF in primary care. This course covers QOF indicators, data collection, maximising QOF points, and improving patient outcomes. By mastering QOF, you’ll enhance performance and patient care.
Learn about conducting risk assessments in healthcare settings. This course covers risk identification, evaluation, control measures, and documenting and reviewing risk assessments. By mastering risk assessments, you’ll protect patients and staff and ensure regulatory compliance.
Gain skills in root cause analysis (RCA), a method for investigating and addressing the root causes of incidents and problems. This course covers RCA techniques, tools, and how to implement corrective actions. By mastering RCA, you’ll improve patient safety and processes.
Learn how to conduct significant event analysis (SEA) to investigate and learn from critical incidents in your practice. This course covers the SEA process, identifying learning points, and implementing changes to prevent future incidents. By mastering SEA, you’ll improve patient safety and quality of care.
Develop awareness of the impact and risks of social media in healthcare. This course covers social media policies, maintaining professionalism, and protecting patient confidentiality. By understanding social media, you’ll safeguard your primary care organisation’s reputation and ensure ethical online behaviour.
Learn how to effectively use social media for patient engagement and communication. This course covers creating content, managing social media channels, and responding to patient inquiries. By mastering social media communications, you’ll enhance patient engagement and build your online presence.
Understand the importance of staff occupational health in maintaining a healthy and productive workforce. This course covers common occupational health issues, risk assessments, and promoting a healthy work environment. By focusing on occupational health, you’ll support your team’s well-being and reduce absenteeism.
Develop strategic planning skills to guide growth and success at your primary care organisation. This course covers setting goals, analysing the internal and external environment, and developing and implementing strategic plans. By mastering strategic planning, you’ll ensure your practice’s long-term success and sustainability.
Learn how to identify and manage stress in the workplace. This course covers stressors, coping strategies, and creating a supportive work environment. By addressing workplace stress, you’ll improve staff well-being and productivity.
Promote sustainable behaviour in your primary care organisation to reduce environmental impact and support long-term sustainability. This course covers waste reduction, energy conservation, and sustainable procurement. By adopting sustainable practices, you’ll contribute to a healthier environment and enhance the reputation of your primary care organisation.
Develop summarising skills to effectively communicate key points from patient records, meetings, and other information sources. This course covers techniques for concise and accurate summarising, ensuring clear communication and efficient information sharing.
Gain proficiency in using the systmone healthcare information system. This course covers patient record management, appointment scheduling, and data analysis. By mastering systmone, you’ll streamline administrative tasks and improve patient care.
Develop skills in telephone triage to effectively manage patient calls and prioritise care. This course covers assessing patient needs, identifying emergencies, and providing appropriate advice. By mastering telephone triage, you’ll enhance patient safety and ensure efficient use of resources.
Learn the principles of effective teamwork in healthcare settings. This course covers communication, collaboration, conflict resolution, and team-building strategies. By focusing on teamwork, you’ll create a cohesive and supportive work environment that enhances patient care.
Develop time management skills to enhance your productivity and effectiveness. This course covers prioritising tasks, setting goals, and managing distractions. By mastering time management, you’ll improve your efficiency and achieve your professional goals.
Learn how to conduct a training needs analysis to identify skill gaps and training requirements in your practice. This course covers assessing current skills, defining training objectives, and developing a training plan. By conducting a training needs analysis, you’ll ensure your team has the skills needed to deliver high-quality care.
Develop transformational leadership skills to inspire and motivate your team. This course covers vision setting, leading change, and fostering a positive organizational culture. By mastering transformational leadership, you’ll drive innovation and create a supportive and dynamic work environment.
Understand the process of handling claims in primary care, including local authority, CQRS, LES, DES, SFE, rate claims and many more.
Learn about the interpretation of common blood tests and their role in diagnosis and treatment. This course covers the basics of haematology, biochemistry, and understanding test results. By mastering blood investigations, you’ll improve your diagnostic skills and patient care.
Prepare for the implementation of prospective patient records access, which allows patients to view their health records online. This course covers the benefits, challenges, and best practices for managing this transition. By understanding prospective records access, you’ll enhance patient engagement and transparency in care.
Gain comprehensive knowledge of vaccinations and immunisations, including schedules, administration techniques, and patient education. This course covers the latest guidelines and best practices. By mastering vaccinations and immunisations, you’ll ensure patient safety and promote public health.
Develop a clear vision and set of values for your practice. This course covers defining your primary care organisation’s mission, vision, and core values, and communicating them to your team and patients. By establishing a strong vision and values, you’ll create a unified and purpose-driven culture.
Learn the key components of a well-led organisation, as defined by the CQC. This course covers leadership, governance, continuous improvement, and creating a positive culture. By focusing on being well-led, you’ll ensure your primary care organisation delivers high-quality care and meets regulatory standards.
If you can’t find a training course that aligns with your specific needs, please do not hesitate to inform us. We will create a bespoke training program tailored to address your unique requirements and objectives.
Why choose our primary care training services?
Choosing our primary care training services offers several distinct advantages that ensure you receive the highest quality training tailored to your specific needs:
Expertise and experience
Customised training solutions
Comprehensive course offerings
Interactive and engaging learning methods
Ongoing support and resources
Focus on quality and compliance
Flexibility and accessibility
Commitment to excellence
Invest in a comprehensive, flexible & customised learning service
By choosing our primary care training services, you invest in a comprehensive, flexible, and customised learning experience designed to enhance the skills and competencies of your
team, ultimately leading to improved patient care and operational excellence.
