Freedom to speak-up services
(FTSU) guardian services tailored for primary care and NHS organisations
We specialise in delivering expert freedom to speak up
Freedom to speak-up services
At GPS we specialise in delivering expert freedom to speak up (FTSU) guardian services tailored for primary care and NHS organisations. Established in response to the Francis review and extended to primary care in 2017, our service is dedicated to ensuring that every member of your staff feels safe, supported, and empowered to raise concerns. With our extensive experience and commitment, we are here to foster a culture of openness and accountability.
Unmatched independence and expertise.
Impartial oversight.
Our FTSU guardians operate independently of your organisation’s line management, ensuring that every concern is addressed objectively and without bias. This impartiality is crucial for maintaining trust and ensuring that issues are handled fairly.
Specialised knowledge.
Our guardians bring a wealth of experience and specialised knowledge in managing concerns within healthcare settings, ensuring that all issues, from patient safety to ethical dilemmas, are addressed with the utmost professionalism.
Flexible, remote, and accessible services.
Adaptable communication.
We provide our services remotely through secure email, phone, and video conferencing, making it easy to accommodate various working hours and locations. This flexibility ensures that support is available whenever it is needed.
Custom availability.
Our guardians are available during your organisation’s operating hours and can adjust their availability to suit your specific needs, ensuring continuous support.
Building a culture of openness
Local FTSU champions
Cultural integration
Comprehensive service offering
Dedicated guardian - You will have a dedicated FTSU guardian who manages the service personally, ensuring focused and consistent handling of all concerns.
Robust resources - We offer a range of resources including:
- Policy and procedure documentation - Essential for ensuring compliance with CQC standards and keeping you up to date.
- Educational videos - Informative content that explains the FTSU process and its benefits, making it easier for staff to engage with the service.
- Posters - Visible reminders within your organisation to encourage staff to speak up and use the service.
- Evidence template master - A standardised tool for maintaining clear and effective records, crucial for demonstrating compliance during CQC inspections.
Demonstrating excellence in support & compliance
Clear procedures - We assist in establishing and maintaining transparent procedures for raising and addressing concerns, showcasing your commitment to accountability.
Cultural integration - Our service supports the embedding of FTSU principles into your organisational ethos, reinforcing a culture of openness and trust.
Accessibility - We ensure that support is readily available to all staff members, making it easy for everyone to raise concerns.
Confidentiality and record-keeping - We handle all concerns with the highest level of confidentiality and maintain comprehensive records, ensuring transparency while protecting privacy.
Flexible and transparent pricing.
Our services are offered on an annual basis with a tiered pricing model to suit different organisational sizes and needs:
- Primary care settings.
Pricing based on patient population. - Other NHS organisations.
Pricing based on employee numbers.
Inclusive service access.
Our service is available to all individuals within your organisation, including:
- Healthcare professionals.
Doctors, nurses, and allied health staff. - Administrative and support staff.
Receptionists, managers, and office staff. - Temporary and contract workers.
Agency staff and trainees. - Maintenance staff.
Cleaning and facilities personnel.
- Healthcare professionals.
Patients and relatives.
Our service is specifically designed for staff and does not extend to patients or their families.
Why choose us?
We have successfully implemented our services across over 400 GP practices and various healthcare federations, demonstrating our ability to deliver effective and impactful FTSU guardian services.
Our services are customised to meet the unique needs of your organisation, ensuring that our solutions are both relevant and effective.
We are dedicated to maintaining the highest standards of service and continually improving our offerings based on feedback and evolving best practices.
Partnering with us empowers your staff to speak up with confidence, knowing their concerns will be taken seriously and managed with care.
An Investment in integrity
Investing in our freedom to speak up guardian services is an investment in your organisation’s integrity and safety.
Choose us to create a transparent, accountable, and supportive environment where every staff member feels valued and heard.
