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Our history and contribution to primary care

About us

At General Practice Solutions (GPS) we know how challenging the running of a primary care organisation (PCO) can be and we are passionate about supporting our NHS colleagues.

General Practice Solutions what we do

General Practice Solutions (GPS) was established in February 2022 by our Managing Director, Shaun Chadwick, with a compelling vision: to deliver affordable, comprehensive, and specialised support services to primary care organisations. Drawing upon over 14 years of experience in the healthcare sector, Shaun identified a critical gap—a need for a dedicated provider offering tailored, end-to-end solutions for primary care. His extensive background illuminated the immense pressures facing smaller, standalone practices, which often struggle with limited resources, financial uncertainty, regulatory complexities, and operational inefficiencies.

Shaun recognised that existing government-led initiatives, such as GP federations, buying groups, and health neighbourhoods, frequently lacked the flexibility and depth required to address these challenges effectively. He saw an opportunity to create a private enterprise that would champion the needs of the sector by providing bespoke services that empower primary care organisations to achieve sustainable success. With this insight, Shaun founded GPS to fill this vital gap, combining his deep understanding of the sector's intricacies with a commitment to innovation and excellence.

Understanding the reluctance of many primary care organisations to engage in long-term contracts, given their often-variable income and the uncertainty that accompanies new or enforced contract negotiations, Shaun established GPS as a contract-free provider. This model ensures that our clients remain with us by choice, driven by the proven quality, reliability, and value of our services. Our approach fosters trust and flexibility, offering primary care providers the support they need without the constraints of binding agreements.

GPS offers an extensive range of services designed to directly address the core needs of primary care organisations. Our practice management solutions are aimed at streamlining administrative processes, optimising workflows, and implementing efficient systems that reduce overheads while enhancing patient care delivery. In the area of financial planning, we provide expert guidance on budgeting, cash flow management, and financial forecasting, helping organisations navigate the complexities of fluctuating revenues and secure their financial stability.

General Practice Solutions a summary of services
General Practice Solutions rapid mobilsation of primary care locums

To address workforce challenges, GPS offers comprehensive human resources (HR) support and recruitment solutions that assist organisations in attracting, retaining, and managing skilled professionals. We specialise in the strategic placement of ARRS (Additional Roles Reimbursement Scheme) staff across thousands of primary care providers, ensuring access to the additional workforce necessary to meet patient demands and improve service quality.

Our tailored services extend across the full spectrum of primary care organisations. For GP Federations, we provide strategic guidance in contract negotiation, service development, and quality enhancement, enabling them to expand their service offerings and deliver superior patient outcomes. For Integrated Care Boards (ICBs), we offer bespoke support in governance, strategic planning, and stakeholder engagement to enhance care coordination and align with broader health system objectives. For Primary Care Networks (PCNs), we facilitate improved communication, establish shared goals, and foster collaboration, driving the delivery of integrated, patient-centred care.

For private organisations in the healthcare sector, GPS provides specialised consultancy in business development, marketing, and regulatory compliance, ensuring they are well-positioned to navigate the complexities of the healthcare environment, achieve strategic growth, and maintain compliance with evolving regulations.

Furthermore, GPS offers interim support to primary care organisations, maintaining continuity and stability during periods of transition, leadership changes, or unforeseen challenges. This ensures our clients can continue to deliver high-quality patient care, regardless of external circumstances.

General Practice Solutions satisfaction guaranteed
General Practice Solutions experts by experience

Since our inception, GPS has experienced rapid growth, becoming the trusted partner of choice for numerous primary care organisations across the country. Our success is driven by our ability to anticipate and respond proactively to the evolving landscape of primary care. We continually refine our service offerings to meet new challenges, from regulatory changes to shifting funding models, ensuring that our clients remain well-positioned to succeed.

At GPS, we are unwavering in our commitment to advancing high-quality, patient-centred care while optimising business outcomes through innovative, flexible solutions. As the largest and most versatile support provider for primary care organisations, we are uniquely equipped to meet any challenge and exceed every expectation. We invite you to explore our specialised range of services and discover how we can partner with you to achieve your goals, overcome obstacles, and thrive in an increasingly complex healthcare environment. Trust us to be the strategic partner that elevates your organisation to new levels of excellence.

Our senior management team

General Practice Solutions Shaun

Shaun

Managing director & founder

Shaun Chadwick's career is defined by insight, compassion, and determination, which have been the foundation of his success in the British healthcare sector. Beginning with community initiatives, he transitioned from Nursing Studies to Healthcare Business, swiftly gaining recognition as an accomplished practice manager. Shaun managed eight healthcare organisations and served as a Specialist Adviser for the Care Quality Commission, contributing to over 350 primary care inspections. In 2020, he established a medical centre, achieving substantial growth before founding General Practice Solutions to support healthcare practices across the UK. In 2024, Shaun became Senior Managing Partner at a 33,000-patient NHS practice while continuing to expand GPS and manage a property portfolio, guided by his principle: “Do a job you love.”

General Practice Solutions Molly

Molly

Chief Executive Officer

Molly Slatcher is the Chief Executive Officer of General Practice Solutions, bringing a wealth of experience across outdoor sports, finance, and executive leadership. Beginning her career as a ski instructor, she developed strong leadership and communication skills before moving into finance administration, where she streamlined processes and enhanced operational support.As CEO, Molly now leads the organisation with a focus on aligning strategic goals with day-to-day delivery, fostering collaboration, and driving innovation and efficiency across all areas of the business. Alongside her professional role, she maintains a passion for outdoor activities and home renovation, which reflect her drive, creativity, and commitment to growth.

General Practice Solutions Jenny

Jenny

Chief Operations Officer

Jenny is the Chief Operations Officer at General Practice Solutions, where she leads on operational excellence and service delivery. She began her career in healthcare as a Medical Secretary before quickly advancing to Head of Workflow and Clinical Coding, where she streamlined processes, improved efficiency, and ensured the highest standards of clinical data accuracy.Her progression into operations leadership reflects her adaptability, strong organisational skills, and commitment to precision. As COO, Jenny plays a key role in optimising systems, supporting teams, and driving improvements that ensure both clients and colleagues receive the highest level of service.

General Practice Solutions Duncan

Duncan

Finance Support Officer

Duncan is a Finance Support Officer at General Practice Solutions, where he provides support across financial processes and ensures smooth day-to-day operations. With a background in the restaurant industry, he has developed a strong work ethic, adaptability, and attention to detail. Outside of work, Duncan is passionate about sports, actively participating in football and cricket. His commitment to personal and professional development makes him a versatile individual who is eager to progress in his career.

General Practice Solutions Abdullah

Abdullah

Head of Logistics

Abdullah is the Head of Logistics at General Practice Solutions, where he ensures operations run smoothly and clients receive seamless support. With four years of NHS experience behind him, he is known for his problem-solving skills and ability to keep everything moving efficiently. Outside of work, he is a dedicated Manchester United fan, loyal through every penalty shootout. Whether it’s coordinating logistics or shouting at the TV, Abdullah brings the same passion and commitment to both.

General Practice Solutions Richard

Richard

Administrative Support officer

Richard is an Administrative Support Officer at General Practice Solutions, where he supports the smooth running of daily operations and contributes to efficient office systems. Coming from a background in sales, he brings a strong focus on problem-solving, persistence, and goal orientation. His experience has shaped his ability to think on his feet and thrive in fast-paced environments. Outside of work, he’s a passionate Nottingham Forest supporter, following the club with unwavering loyalty. Keen to continue growing in his role, Richard is dedicated to developing his skills and progressing in the business administration field.

General Practice Solutions Oscar

Oscar

Administrative Support officer

Oscar has a strong passion for creativity, exploration, and personal growth. He is fortunate to have a supportive and meaningful relationship with his girlfriend, which has taught him the value of communication, balance, and commitment. Football plays a major role in his life, keeping him active, focused, and driven both on and off the pitch.He also has a deep interest in travel and enjoys discovering new places, cultures, and perspectives. Exploring the world fuels his curiosity and inspires much of his creative thinking. Whether working on a personal project or brainstorming new ideas, Oscar enjoys using creativity to express himself and find solutions to challenges. He is always seeking opportunities to learn, push himself, and make the most of new experiences.

General Practice Solutions Suzan

Suzan

Administrative Support officer

Suzan is a free-spirited and positive person who enjoys reading, going to the gym, and practising Pilates. She is passionate about mindfulness and often reconnects with nature through swimming, scuba diving, or simply being in the water. Outside of work, she enjoys motorbiking, reflecting her adventurous and independent nature.She was drawn to General Practice Solutions by her genuine desire to help others and her ability to thrive in fast-paced environments. Warm and approachable, Suzan always goes the extra mile for colleagues and associates, bringing openness and positivity into every workplace she joins.

General Practice Solutions Rubina

Rubina

Administrative Support officer

Rubina is a confident, self-motivated, and enthusiastic individual who thrives in dynamic environments. She enjoys the challenge of working under pressure, where her meticulous attention to detail and strong organisational skills ensure that everything runs smoothly. Rubina takes great pride in helping services run consistently and in achieving set targets.What drives her most is the ability to take initiative. She is comfortable making confident decisions and has experience leading teams to turn plans into action. Above all, Rubina is passionate about contributing actively, providing reliable support, and making a tangible positive difference to the team and wider operations.

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